Terms Of Service

Top Quality Cleaning Services, LLC

Effective Date: July 1st, 2026

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THIS DOCUMENT CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER IN SECTION 25, WHICH AFFECT YOUR LEGAL RIGHTS.

These Terms of Service constitute a legally binding agreement between you ("Customer," "you," or "your") and Top Quality Cleaning Services, LLC ("Company," "we," "us," or "our"), a residential and commercial cleaning company operating in the State of Indiana. These Terms govern your access to and use of our website, customer portal, mobile application, online booking system, quote requests, payment processing, and all cleaning services we provide (collectively, the "Services").

1. Acceptance of Terms

By accessing or using our website, mobile application, or booking a service with Top Quality Cleaning Services, you agree to be legally bound by these Terms and by our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you may not use our Services.

You represent and warrant that you are at least 18 years of age, or that you are the legal owner, tenant, or authorized occupant of the property for which Services are requested, and that you have the legal authority to enter into this agreement on behalf of yourself or the entity you represent.

2. Definitions

For purposes of these Terms, the following definitions apply:

Customer: the individual or entity requesting, booking, or receiving cleaning Services from Top Quality Cleaning Services.

Company: Top Quality Cleaning Services, its owners, employees, contractors, and authorized representatives.

Website: the website(s) operated by Top Quality Cleaning Services, including any subdomains.

Mobile App: any mobile application published or operated by Top Quality Cleaning Services.

Services: any residential, commercial, or specialty cleaning services offered by the Company, whether performed at the time of these Terms or added in the future.

Property: the residential or commercial location where Services are to be performed.

Booking: a confirmed appointment for Services, whether scheduled online, by phone, by app, or in person.

Quote: a non-binding estimate of the cost of Services provided prior to an on-site inspection or completion of work.

3. Services

Top Quality Cleaning Services offers a range of cleaning Services, which may include, without limitation:

Residential cleaning

Commercial cleaning

Deep cleaning

Move-in / move-out cleaning

Airbnb and short-term rental turnovers

Pressure washing

Window cleaning

Carpet cleaning

Floor care

Any additional or future services the Company elects to offer

The Company reserves the right to add, modify, or discontinue any Service offering at any time, with or without notice, and to expand Services into additional locations or service areas.

4. Quotes and Estimates

Quotes provided through the Website, Mobile App, phone, or email are estimates only and are based on the information provided by the Customer at the time of the request. They do not constitute a final, guaranteed price.

Final pricing is subject to change following an on-site inspection or the start of work, based on the actual condition, size, and scope of the Property.

Any additional work requested by the Customer, or required due to conditions not disclosed at the time of the Quote, requires the Customer's approval before it is performed and billed.

The Company may revise a Quote if the Property's condition materially differs from what was disclosed or represented by the Customer.

5. Booking Policy

Customers may request Services through the Website, Mobile App, telephone, or other approved channels.

Online booking requests: Booking requests submitted online are subject to availability and are not confirmed until the Customer receives a confirmation from the Company.

Scheduling process: Available appointment windows are presented based on current Company capacity and service area.

Appointment confirmations: A Booking is considered confirmed only once the Company has issued a confirmation by email, SMS, app notification, or other written communication.

Booking deposits: Certain Bookings may require a deposit as described in Section 6 before the appointment is confirmed.

Rescheduling: Customers may request to reschedule a Booking subject to availability and the policies described in Section 8.

Arrival windows: The Company will provide an estimated arrival window; exact arrival times may vary due to traffic, prior job duration, weather, or other factors outside the Company's control.

6. Deposits

For certain Bookings, particularly deep cleans, move-in/move-out cleans, and larger commercial jobs, the Company may require a deposit to reserve the appointment time.

A deposit reserves the Customer's requested appointment slot and is applied toward the total cost of the Service.

A deposit is not the full price of the Service; the remaining balance is due as described in Section 7.

Deposits are refundable only in accordance with the cancellation timelines set out in Section 8. Deposits are forfeited for no-shows or cancellations made outside the permitted window.

7. Payments

The Company accepts payment via major credit and debit cards, and other electronic payment methods made available through the Website, Mobile App, or third-party payment processor.

Payment in full is due upon completion of Service unless other payment terms have been agreed to in writing (e.g., recurring commercial billing).

Invoices not paid within the agreed timeframe may be subject to a late fee and/or suspension of future Bookings until the account is brought current.

If a payment method fails or is declined, the Company will attempt to notify the Customer and may suspend future Services until payment is resolved.

Customers who choose to store a payment method on file authorize the Company to charge that method for Services rendered, including recurring Services, deposits, and applicable fees.

8. Cancellations & Rescheduling

Customer Cancellation: Customers may cancel or reschedule a Booking free of charge if notice is provided at least 24 hours before the scheduled appointment, unless a different policy is specified at booking.

Late Cancellation Fee: Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee and/or forfeiture of any deposit paid.

No-Show Policy: If the Company's cleaning team is unable to access the Property at the scheduled time through no fault of the Company, the appointment will be treated as a no-show and billed accordingly.

Company Cancellation: The Company reserves the right to cancel or reschedule a Booking due to unsafe conditions, staffing issues, weather, or other circumstances, and will make reasonable efforts to notify the Customer and offer a new appointment.

9. Access to Property

The Customer is responsible for ensuring the Company's cleaning team has safe and reasonable access to the Property at the scheduled appointment time.

Access: Customer must provide entry instructions, keys, codes, or arrange for someone to grant access.

Pets: Customers should secure pets during the appointment; the Company is not liable for pet-related incidents if the Customer has not made appropriate arrangements.

Security systems: Customers must disarm or provide instructions for any security or alarm systems prior to the appointment.

Utilities: Customer must ensure water, electricity, and any other utilities necessary to perform the Service are functioning at the Property.

Safe working environment: Customer must ensure the Property is reasonably free of hazards that would prevent the Company's team from performing Services safely.

10. Customer Responsibilities

Provide an honest and accurate description of the Property and the scope of work requested.

Remove or secure valuables, cash, jewelry, and irreplaceable items prior to the appointment.

Secure firearms and ammunition in a locked location inaccessible to the cleaning team.

Disclose any known hazards, including structural issues, mold, pests, or hazardous materials, prior to the appointment.

Supervise children and ensure they are not in areas being actively cleaned.

Identify and disclose fragile or high-value items requiring special handling.

11. Cleaning Limitations

The following conditions are excluded from standard Services and may require specialized remediation, additional charges, or may be declined entirely for safety or regulatory reasons:

Mold or mildew remediation

Biohazard cleanup (blood, bodily fluids, or other biological contaminants)

Pest or vermin infestations

Hoarding-level clutter or excessive debris

Hazardous materials (chemicals, asbestos, lead paint, etc.)

Structural damage or repairs

Any condition that creates an unsafe working environment for Company personnel

If such conditions are discovered on-site, the Company reserves the right to decline, limit, or reschedule Services, and to charge an additional fee for any specialized work performed with the Customer's consent.

12. Satisfaction Guarantee

The Company strives to provide high-quality Services. If a Customer is not satisfied with a completed Service, the Customer must report the specific concern to the Company within 24 hours of Service completion.

The Company's remedy for a valid, timely-reported concern is to re-clean the specific area(s) at issue at no additional charge.

The satisfaction guarantee does not cover pre-existing conditions, normal wear and tear, or issues outside the agreed scope of Service.

Refunds are not automatically issued; the Company's satisfaction guarantee is limited to re-performance of the Service as described above, at the Company's discretion.

13. Property Damage

Any claim of property damage allegedly caused by the Company's cleaning team must be reported within 24 hours of the appointment.

The Company will investigate reported damage claims in good faith, which may include inspecting the Property and reviewing the work performed.

The Company's liability for verified damage is limited as described in Section 14 (Limitation of Liability).

The Company is not responsible for pre-existing damage, normal wear and tear, or damage to items that were not disclosed or properly secured as required under Section 10.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Top Quality Cleaning Services total liability for any claim arising out of or relating to the Services shall not exceed the amount paid by the Customer for the specific Service giving rise to the claim.

In no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of income, loss of use, or emotional distress, even if the Company has been advised of the possibility of such damages.

The Company shall not be liable for delays or failures in performance resulting from acts of God, natural disasters, extreme weather, government action, labor disputes, or other events beyond the Company's reasonable control ("Force Majeure").

15. Indemnification

The Customer agrees to indemnify, defend, and hold harmless Top Quality Cleaning Services, its owners, employees, and contractors from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) the Customer's breach of these Terms; (b) undisclosed hazards or misrepresentations regarding the Property; (c) the Customer's violation of any law or the rights of a third party; or (d) the Customer's negligent or willful misconduct.

16. Intellectual Property

All content on the Website and Mobile App, including but not limited to text, graphics, logos, images, branding, and software, is the property of Top Quality Cleaning Services or its licensors and is protected by applicable intellectual property laws. Customers are granted a limited, non-exclusive, non-transferable license to access and use the Website and Mobile App for their personal or business use in connection with booking Services. No content may be copied, reproduced, or distributed without the Company's prior written consent.

17. User Accounts

Customers who create an account are responsible for maintaining the confidentiality of their login credentials and for all activity that occurs under their account.

Customers agree to provide accurate, current, and complete information when creating an account or making a Booking.

Customers are responsible for promptly notifying the Company of any unauthorized use of their account.

The Company reserves the right to suspend or terminate an account for suspected fraud, abuse, non-payment, or violation of these Terms.

18. User-Generated Content

Customers may submit reviews, photos, testimonials, or other content ("User Content") through the Website, Mobile App, or third-party platforms.

By submitting User Content, the Customer grants the Company a worldwide, royalty-free, non-exclusive, perpetual license to use, reproduce, display, and distribute such content for marketing and business purposes.

Customers represent that they own or have the right to submit the content and that it does not infringe any third party's rights.

The Company reserves the right to remove or decline to use any User Content at its discretion.

19. AI Features Disclosure

Top Quality Cleaning Services may use artificial intelligence ("AI") in certain features, including but not limited to customer support chat, scheduling assistance, quote/estimate generation, appointment reminders, and other automated communications. AI-generated content is provided for convenience and general informational purposes only and should not be relied upon as professional, legal, or definitive advice. Final pricing, scheduling, and service terms are subject to confirmation by Company personnel. The Company is not liable for errors or inaccuracies in AI-generated communications, and Customers should contact the Company directly with questions regarding a Quote, Booking, or Service.

20. Electronic Communications

By providing your email address and phone number, you consent to receive electronic communications from the Company, including:

Email communications

SMS/text messages

Appointment reminders and confirmations

Invoices and receipts

Service updates and notifications

Message and data rates may apply. You may opt out of non-essential communications (such as marketing messages) at any time by following the unsubscribe instructions provided or by contacting the Company directly. Certain transactional communications (e.g., appointment confirmations, invoices) may still be sent as necessary to provide the Services.

21. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy, available on our Website, which explains how we collect, use, and protect your personal information. The Privacy Policy is incorporated into these Terms by reference.

22. DMCA Copyright Policy

Top Quality Cleaning Services respects the intellectual property rights of others and expects users of the Website and Mobile App to do the same. If you believe that content on our Website or Mobile App infringes your copyright, please submit a notice to our designated DMCA agent containing: (a) a description of the copyrighted work claimed to be infringed; (b) identification of the allegedly infringing material and its location; (c) your contact information; (d) a statement of good-faith belief that the use is unauthorized; and (e) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act on behalf of the copyright owner. Notices should be sent to the contact information provided in Section 31.

23. Third-Party Services

Our Website, Mobile App, and business operations may rely on or integrate with third-party services, including but not limited to payment processors, mapping and location services, analytics providers, scheduling platforms, and email/SMS communication providers. These third-party services are governed by their own terms and privacy policies, and the Company is not responsible for the practices or performance of third-party providers.

24. Disclaimer of Warranties

Except as expressly stated in these Terms, the Services and all content on the Website and Mobile App are provided "AS IS" and "AS AVAILABLE," without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such disclaimers are prohibited by applicable law.

25. Arbitration Agreement

To the fullest extent permitted by law, the Customer and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved through binding individual arbitration rather than in court, except as set forth below.

Waiver of Jury Trial: Both parties waive any right to a trial by jury.

Waiver of Class Actions: Both parties agree that claims may be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

Individual Claims Only: The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

Small Claims Exception: Either party may bring an individual claim in small claims court if it qualifies, in lieu of arbitration.

26. Governing Law

These Terms and any dispute arising out of or related to them shall be governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of laws principles, and, where applicable, the Federal Arbitration Act.

27. Changes to Terms

Top Quality Cleaning Services reserves the right to modify or update these Terms at any time. Material changes will be communicated by posting the updated Terms on our Website with a revised "Effective Date," and, where appropriate, by direct notice to Customers (such as email). Continued use of the Website, Mobile App, or Services after changes take effect constitutes acceptance of the revised Terms.

28. Termination

The Company reserves the right to suspend or terminate a Customer's access to the Website, Mobile App, or Services at any time, with or without cause, including for non-payment, abusive conduct toward staff, unsafe conditions, or violation of these Terms. Termination does not relieve the Customer of any payment obligations incurred prior to termination.

29. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms shall remain in full force and effect.

30. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between the Customer and Top Quality Cleaning Services regarding the subject matter herein, and supersede any prior or contemporaneous agreements, communications, or understandings, whether written or oral.

31. Contact Information

Questions about these Terms may be directed to:

Business Name: Top Quality Cleaning Services, LLC

Email: topqualitycleaning111@gmail.com

Phone: 812-781-8591

Mailing Address: 112 E Main Street, Washington, IN 47501

Website: www.topqualitycleaners.net

32. Effective Date

These Terms of Service are effective as of 7/1/2026