Top Quality Cleaning Services, LLC 

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Effective Date: 7/1/2026 

Last Updated: 7/1/2026 

 

1. Introduction 

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Top Quality Cleaning Services, LLC respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (www.topqualitycleaners.net), use our mobile application, request an estimate, book a cleaning service, or otherwise interact with us in connection with our residential and commercial cleaning services in Southern Indiana. 

By using our website, mobile application, or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website, application, or services. 

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2. Information We Collect 

We collect information in three general ways: (a) information you provide directly to us, (b) information collected automatically through your use of our website or mobile application, and (c) information we receive from third parties, such as payment processors or scheduling partners. Each category is described in more detail below. 

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3. Information You Provide 

When you request an estimate, book a service, create an account, or contact us, we may collect: 

• Full name 

• Home, billing, or service address 

• Email address 

• Phone number 

• Property information (e.g., square footage, number of rooms, type of property) 

• Cleaning preferences and special instructions 

• Appointment history and service notes 

• Billing information 

• Payment details (processed securely through third-party payment providers; we do not store full credit card numbers) 

• Photos or documents you upload for estimates 

• Messages, reviews, and other communications you send to us 

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4. Information Collected Automatically 

When you visit our website or use our mobile application, certain information is collected automatically, including: 

• IP address and approximate geographic location 

• Browser type, version, and language settings 

• Device identifiers and operating system 

• Pages viewed, links clicked, and time spent on our website or app 

• Referring and exit pages 

• Usage analytics and diagnostic data 

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5. Cookies & Tracking Technologies 

We use cookies and similar tracking technologies (such as web beacons and pixels) to operate our website, remember your preferences, and understand how our website is used. We use the following categories of cookies: 

Essential Cookies 

Necessary for the website and booking system to function properly (e.g., maintaining your session while completing a booking). 

Functional Cookies 

Remember your preferences, such as saved addresses or previously selected services. 

Analytics Cookies 

Help us understand how visitors interact with our website (for example, through [Google Analytics]) so we can improve our services. 

Advertising Cookies 

Used, where applicable, to deliver relevant advertising and measure the effectiveness of our marketing campaigns (for example, through [Meta Pixel], if used). 

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website or booking system. 

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6. Device Information 

If you use our mobile application, we may collect device-specific information such as your device model, operating system, unique device identifiers, and mobile network information to ensure the app functions properly and to diagnose technical issues. 

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7. Mobile App Permissions 

Our mobile application may request permission to access certain device features, including: 

• Camera or photo library (to upload photos for estimates) 

• Location services (to confirm service addresses or provide accurate quotes) 

• Push notifications (to send appointment reminders and service updates) 

• Contacts (only if you choose to use a referral feature, if available) 

You may grant or deny these permissions through your device settings. Denying permission may limit certain app features. 

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8. Location Information 

We collect precise or approximate location information only when you grant permission through your device or browser settings. Location information is used to confirm service addresses, provide accurate quotes, and dispatch cleaning teams efficiently. You may disable location sharing at any time through your device settings, though this may limit certain features. 

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9. Payment Information 

We use third-party payment processors (such as [Stripe] or [Square]) to process payments securely. These processors collect and store your payment card information directly; we do not store full credit card or bank account numbers on our own systems. We may retain limited billing information, such as the last four digits of a card and transaction history, for invoicing and recordkeeping purposes. 

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10. Booking Information 

When you schedule a cleaning service, we collect information necessary to fulfill your booking, including the service address, date and time preferences, service type, special instructions, and any recurring service schedule you select. This information is shared with the cleaning personnel assigned to your appointment as necessary to perform the service. 

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11. Photos & Uploaded Documents 

You may voluntarily upload photos of your property to help us generate an accurate estimate. These photos are used solely for quoting and service-preparation purposes and are retained only as long as reasonably necessary for those purposes, unless you request earlier deletion. 

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12. Communications (Email, SMS & Phone) 

By providing your email address and phone number, you consent to receive communications from us related to your appointments, estimates, invoices, and service updates. You may also opt in to receive marketing communications, which you can unsubscribe from at any time. Message and data rates may apply to SMS communications, and you may text "STOP" to opt out of text messages at any time. 

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13. AI Features & Automated Decision Making 

We may use artificial intelligence ("AI") tools to assist with certain business functions, including: 

• Generating preliminary quotes or estimates 

• Assisting with customer support inquiries 

• Helping schedule or optimize appointments 

• Supporting general business operations 

AI tools are used to assist, not replace, human judgment. Final quotes, scheduling decisions, and customer support resolutions are reviewed by a member of our team when appropriate. We do not use AI to make final decisions that produce legal or similarly significant effects on you without human review. We do not sell personal information for purposes of training AI systems. 

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14. How We Use Your Information 

We use the information we collect to: 

• Schedule and manage appointments 

• Generate quotes and estimates 

• Process payments and send invoices 

• Send appointment reminders and service updates 

• Provide customer support and respond to inquiries 

• Improve our services, website, and mobile application 

• Prevent fraud and ensure the security of our systems 

• Meet legal, tax, and accounting obligations 

• Personalize your customer experience 

• Assist AI-powered features described in Section 13, without selling your personal information 

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15. Legal Bases for Processing (Where Applicable) 

To the extent applicable law requires a legal basis for processing personal information, we rely on one or more of the following: performance of a contract with you (e.g., providing the cleaning services you booked), our legitimate business interests (e.g., improving our services and preventing fraud), compliance with legal obligations, and your consent (e.g., for marketing communications), which you may withdraw at any time. 

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16. Information Sharing & Third Parties 

We do not sell your personal information. We may share your information with the categories of third parties described below solely to operate our business and provide the services you request. 

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17. Service Providers 

We share information with vendors who perform services on our behalf, such as scheduling software providers, cloud storage providers, customer relationship management ("CRM") platforms, and IT support providers. These vendors are contractually restricted from using your information for any purpose other than providing services to us. 

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18. Analytics Providers 

We may use third-party analytics providers, such as [Google Analytics], to help us understand how visitors use our website. These providers may use cookies and similar technologies to collect information about your use of our website. 

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19. Advertising Partners 

If we use advertising technologies such as [Meta Pixel], our advertising partners may collect information about your interactions with our website to help us deliver relevant advertising and measure campaign performance. You may opt out of interest-based advertising through your browser or device settings, or through applicable industry opt-out tools. 

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20. Payment Processors 

We work with third-party payment processors, such as [Stripe] or [Square], to securely process payments. These processors have their own privacy policies governing their use of your payment information. 

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21. Customer Messaging Providers 

We may use third-party email and SMS platforms, such as [insert provider], to send appointment reminders, invoices, and marketing communications. These providers process your contact information solely to deliver messages on our behalf. 

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22. Data Retention 

We retain personal information for as long as necessary to provide our services, comply with legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we take reasonable steps to securely delete or anonymize it. 

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23. Data Security 

We maintain administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. These safeguards include access controls, encryption of sensitive data where appropriate, and secure storage practices. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. 

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24. Your Privacy Rights 

Depending on your location, you may have the right to: 

• Access the personal information we hold about you 

• Correct inaccurate or incomplete information 

• Request deletion of your information, subject to legal and contractual retention requirements 

• Request a copy of the personal information we have collected about you 

• Withdraw consent to marketing communications at any time 

• Opt out of certain tracking technologies, where applicable 

To exercise these rights, please contact us using the information in Section 33. 

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25. State Privacy Rights 

If you are a resident of California, Virginia, Colorado, Connecticut, Utah, Texas, or another state with an applicable privacy law, you may have additional rights under that state's law, which may include the right to know what personal information is collected, the right to delete personal information, the right to correct inaccurate information, the right to opt out of the sale or "sharing" of personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights. To exercise any applicable state privacy right, please contact us using the information in Section 33. We will verify your request before responding. 

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26. Children's Privacy (COPPA) 

Our website, mobile application, and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete that information promptly. 

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27. International Users 

Our services are intended for customers located in Southern Indiana and the United States. If you access our website or application from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where privacy laws may differ from those of your home jurisdiction. 

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28. Do Not Track Signals 

Some browsers offer a "Do Not Track" ("DNT") signal. Because there is not yet a common industry standard for recognizing DNT signals, our website does not currently respond to DNT signals. We will update this Privacy Policy if that changes. 

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29. User Accounts 

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Please notify us immediately if you suspect unauthorized use of your account. 

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30. Customer Reviews & User Generated Content 

If you submit a review, testimonial, or other content to us, we may publish it on our website, mobile application, or marketing materials, along with your first name and, where applicable, general service area. Please do not include sensitive personal information in any review or public submission. 

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31. Third-Party Links 

Our website or mobile application may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policy of any third-party website you visit. 

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32. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will post the revised Privacy Policy on our website with an updated "Last Updated" date. Material changes will be communicated through reasonable means, such as a notice on our website or an email notification. 

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33. Contact Information 

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If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: 

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Top Quality Cleaning Services, LLC 

112 E Main Street, Washington, IN 47501 

Email: topqualitycleaning111@gmail.com 

Phone: (812) 781-8591 

Website: www.topqualitycleaners.net